Posted by: Duke Raleigh Hospital | April 29, 2021

Duke Raleigh Hospital Earns Top Score for Safety

The Leapfrog Group awarded top “A” grades to Duke Raleigh Hospital, Duke University Hospital, and Duke Regional Hospital on its Spring 2021 report card. This honorable distinction reflects the health system’s commitment to protecting patients and providing exceptional care.

Duke Raleigh Hospital has maintained an “A” safety grade since fall 2012 making it one of only 39 nationwide to achieve this record and one out of two hospitals in North Carolina to earn 18 “As” in a row, according to Leapfrog.

“I am proud that our hospital has maintained such a longstanding record of safety,” said Leigh Bleecker, interim president of Duke Raleigh Hospital. “This honor reflects our team’s unwavering commitment—even during such an unprecedented year—to provide an unparalleled patient experience for those members of our community that entrust their care to us.”

Developed under the guidance of a national Expert Panel, the Leapfrog Hospital Safety Grade uses up to 27 measures of publicly available hospital safety data to assign grades to more than 2,700 U.S. acute-care hospitals twice per year. The grade is based on a hospital’s performance preventing medical errors, injuries, accidents, infections, and other harms to patients in their care.

Comparisons of hospital scores locally and nationally are available at

Posted by: Duke Raleigh Hospital | April 28, 2021

Parking and Entrance Changes April 30-May 1

Please take note of the following service changes for those visiting the Duke Raleigh Hospital campus April 30 to May 1.

P1 Parking Deck Closure April 30-May 1: The P1 parking deck will be closed 7 p.m. Friday, April 30, to 6 p.m. Saturday, May 1, to accommodate construction progress on our South Pavilion. Please use the P2 Parking Deck during this closure.

Entrance Closure, May 1: To accommodate construction progress on our South Pavilion, the main entrance to Duke Raleigh Hospital off Wake Forest Road will be closed 5 a.m.-noon on Saturday, May 1. Please enter via Executive Drive or St. Alban’s Drive.

Posted by: Duke Raleigh Hospital | April 19, 2021

Program Provides Hospital Level Care at Home

For Marilyn Moore, 83, the news of another pneumonia diagnosis left her dreading her next hospital admission. That is until physicians providing Moore care in the Duke Raleigh Hospital Emergency Department approached Moore with an alternative.

Moore could be admitted into the Duke Raleigh Acute Hospital Care at Home Program. This program, which partners Duke Raleigh Hospital, the Duke Institute for Health Innovation and Duke HomeCare and Hospice, allows patients admitted to Duke Raleigh Hospital who meet specific health criteria to be transported back to their homes for hospital-level care.

“The minute this option was brought up I said “yes!,” said Linda Bustillos, Moore’s daughter and caregiver. “I knew she would thrive at home.”

Patients in the program submit to secure remote monitoring of their pulse, heart rhythm and other vital signs. Members of the Duke Raleigh Hospital Medicine care team are alerted to any changes in the patient’s health. A physician visits the home at least once a day and a nurse visits at least twice a day to provide in-person care.

Marilyn Moore, 83, receives care for a pneumonia diagnosis in her home through the Duke Raleigh Acute Hospital Care at Home Program.

“After meeting Ms. Moore in the Emergency Department and speaking with her daughter, Linda, I knew this would be the perfect environment for Marilyn to receive care,” said Dr. Vidhya Aroumougame, who helped provide Moore’s care and serves as the program’s clinical lead. “While she was admitted to our program, I saw how happy and comfortable she was at home, which warmed my heart. I also enjoyed an enhanced patient-physician interaction.”

Medications are provided in the home by the Duke Raleigh Hospital inpatient Pharmacy and Home Infusion and labs are taken and transported back to the hospital for processing. At the patient’s request, daily delivery of hospital meals to the patient’s home is also offered.

“Our expectation is that this program will increase care access during periods of high inpatient and emergency department volume, decrease the total cost of care for our community, and improve the patient experience,” said Dr. Michael Spiritos, chief medical officer at Duke Raleigh Hospital.

Dr. Vidhya Aroumougame, a hospitalist at Duke Raleigh Hospital and program clinical lead, discusses Moore’s care at her home April 16.

For Moore, who says she’s only left her home nine times since the COVID-19 pandemic began, the experience was a perfect fit. After she was admitted, she says it was a great feeling to walk out of the ambulance and into her front door for care.

“It was nice to have people in the house again,” Moore said, as she sat on her living room sofa surrounded by family photos and a mantle adorned with tinkle lights. “Cynthia and Justin [nurses] are wonderful people, wonderful. They were caring and loving. The doctors were very fantastic. We even got their telephone number. This was a whole new experience for us.”

The ability to keep up with the routine that Moore was used to in a familiar environment made it easier on both Bustillos and Moore.

“She does really well with a routine, and I knew at home she could have her routine,” Bustillos added. “The more we can keep the routines the same the better the outcome. She likes her home, she’s comfortable here. This program has been wonderful for her. The whole experience has enabled me to get involved in my mom’s care in a totally different way.”

Moore was the first patient admitted to the Duke Raleigh Acute Hospital Care at Home Program. To be eligible for the program, patients must live within ten miles of Duke Raleigh Hospital, be insured by Medicare or Aetna Medicare Advantage, and have one of the following conditions: worsening asthma, skin infection (cellulitis), congestive heart failure, worsening chronic obstructive pulmonary disease, pneumonia, or urinary tract infection.

“The hospital-at-home service not only meets patients where they are physically, but also provides emotional warmth, familiarity, and a safety in a time when people have felt isolated,” said Will Knechtle, innovation program manager, Duke Institute for Health Innovation. “The Duke Institute for Health Innovation and the Duke Raleigh Hospital team launched this service with the conviction that healthcare must be innovated not only within the walls of hospitals, but also in our connections to community.”

–By Erin McKenzie

Posted by: Duke Raleigh Hospital | March 23, 2021

Duke Raleigh Hospital to Incorporate Arts into Health Approach

On Tuesday, the sound of March of the King of Laois permeated the waiting room in Duke Cancer Center Raleigh where professional musician Michelle Cobley was playing the harp.

Over its soft melody, the familiar sound of a nurse could be heard calling a man from the waiting room back for treatment. As he got up, he paused to share words with Cobley.

“I truly enjoyed it,” he told Cobley. “It made me forget my worries for a moment. My brain, my heart, my soul, truly benefitted from this.”

A collaboration with the Arts & Health Program at Duke University and funding support from the PNC Foundation will bring Cobley to the Duke Raleigh Hospital campus to play in the Duke Cancer Center Raleigh waiting room, the main hospital lobby and on inpatient hospital floors each Tuesday and Thursday from 9 a.m. to noon.

“Duke Raleigh Hospital aspires to improve health and inspire hope for the patients in our community by integrating the arts into healing for patients and their families. Making the arts a priority at Duke Raleigh Hospital reflects national and international research on the impact of the arts on both health and resilience, as well as its often profound influence in the healing process,” said Duke Raleigh Hospital Interim President Leigh Bleecker of the Arts & Health Program’s expansion to Duke Raleigh Hospital.

Though the program at Duke Raleigh Hospital begins with Cobley as an artist-in-residence providing live music, the arts are weaved into expansion projects planned across the hospital campus. When Duke Raleigh Hospital opens its 92-bed South Pavilion this summer, it will not just be filled with state-of- the-art equipment; it will include inspiring regional artwork and a healing garden complete with a labyrinth for patients, their loved ones, and hospital team members to enjoy.

“In the art-focused Triangle, we are uniquely positioned to partner with local artists to further develop our approach to outstanding care with the integration of arts,” said Bleecker. “We are excited to add artwork that is meaningful and inspirational and includes artists that represent our diverse community.”

Later in 2021, the hospital plans to begin distributing custom-designed coloring books for patients and allowing patients to request a musician to play at their bedside. Duke Raleigh Hospital team members will also contribute art they have created to adorn the main hallway in the hospital’s North Pavilion.

–By Erin McKenzie

Posted by: Duke Raleigh Hospital | March 2, 2021

Free Acupuncture Program will Begin for Cancer Patients in April

Acupuncture can be a tool to help reduce nausea, vomiting, and other side effects associated with chemotherapy. To assist our Duke Women’s Cancer Care Raleigh patients on their healing journey, we have partnered with Triangle Acupuncture Clinic to offer free acupuncture sessions to our infusion patients from 10 a.m.-2 p.m. on Tuesdays and Thursdays.

“These services allow our patients to help manage side effects of their cancer treatment so they can stay strong through recovery,” said Vincent McCray, Health Center Administrator, Duke Cancer Institute of Wake County. “We are excited to provide this service to our patients free of charge during their infusion visits.”

These acupuncture services begin at Duke Women’s Cancer Care Raleigh (4101 Macon Pond Road) in April. Acupuncture appointments are performed on Tuesdays and Thursdays in the infusion area while patients are receiving treatment and typically take 30-40 minutes. Patients can ask their provider about a referral to this service.

View the answers to frequently asked questions about acupuncture. 

The acupuncture program at Duke Women’s Cancer Care Raleigh is funded by the Duke Raleigh Hospital Guild.

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