Posted by: Duke Raleigh Hospital | August 16, 2019

Sweet Treats Showcase Staff Appreciation

Brownie fudge cake, tiramisu, key lime pie – no delectable dessert is off the table for Jennifer Sousa, CNMT, when it comes to celebrating her staff.

Sousa, imaging manager for nuclear medicine at Duke Raleigh Hospital, makes sure every birthday is celebrated and every accomplishment is recognized for staff in her department. She finds out every staff member’s favorite dessert, and then bakes for them on their special day.

“Celebrations are just one way of appreciating our team members, and showing people that we’re happy they’re here, not just when they’re first hired, but throughout their time at Duke,” she said.

Sousa also helps to arrange celebrations for holidays and special occasions. On July 4th, the team was treated to a festive lunch.

“It’s the small things that make a difference, and I want my team to know how thankful I am for them,” she said. “Baking something special is just one way of doing that.”

Javier Castro, a nuclear medicine technologist, said that the celebrations make him feel appreciated at work.

“Jen’s thoughtfulness contributes to a more positive work experience, because we know we’re appreciated by our manager, and our team,” he said. “Taking time to celebrate milestones in life shows we care about each other.”

Sousa’s specialty is a brownie fudge cake with softened ice cream, fudge sauce and caramel drizzle. But, it’s the thought behind it that means the most to her.

“I just love making my team happy – that’s what’s important to me,” she said. “A happy team makes not only me happy, but our patients happy, too.”

Posted by: Duke Raleigh Hospital | August 14, 2019

With Inspiration from Colleagues, she’s Taking an Educational Leap

Kameo Wilner had worked for other health care organizations for years, and it wasn’t until she joined Duke Primary Care (DPC) Waverly Place in February 2018 she felt inspired to learn more. 

Surrounded by staff and providers dedicated to caring for patients and each other, she was motivated to work toward a college degree so she could thrive personally and professionally. She was moved that colleagues weren’t shy about helping her grow.

“My managers were always asking me, ‘what do you want for yourself in the future?'” said Wilner, now a financial care counselor at Duke Raleigh Hospital (DRAH) for the Patient Revenue Management Organization (PRMO). “It was comforting to know they really cared about me and my future.”

Her former colleague, Brittany Miller, now a service access manager with DPC, and Janice Willams, Wilner’s coworker and financial care counselor at DRAH, encouraged her every step of the way.

After joining PRMO this January, Wilner decided to work toward a degree in medical coding. She recently enrolled in a certificate course with the US Career Institute, and in February 2020 she will be eligible to receive tuition help through Duke’s Employee Tuition Assistance program. The motivation from team members and financial support from Duke were game changers in helping her take the leap to enhance her education.

“They helped me see in myself a very smart, young woman who can use her talents for a lot of good,” Williams said. “I didn’t ever want her to think she couldn’t do it.”

It was that kind of encouragement that created Wilner’s enthusiasm to learn even more. 

“Going back to school can be scary at first,” she said, “but now my goals are a lot more achievable thanks to all the support and encouragement.”

Posted by: Duke Raleigh Hospital | August 2, 2019

Culture Cards Recognize Teamwork

In the fast-paced atmosphere of Duke Raleigh Hospital’s perioperative services, Karen Sherman, MD, MS, FACS, FASCRS, wanted a way to slow down to celebrate teamwork. She sparked an idea for how all periop staff and providers can do that, and it’s taken off.

As part of 1 Duke Periop efforts to boost respect, teamwork, and ownership, Sherman shared the idea for “Culture Change Cards.” Four designed handouts allow colleagues to give positive feedback, say “thank you,” apologize for a mistake, or share an idea or concern.

“In order to give the best care for our patients, we have to take care of each other, too,” Sherman said. “It’s an exciting way to foster the work culture we want to have, where we’re thinking of and supporting our teammates.”

Any periop employee can pick up a card and leave them in secure boxes in breakrooms. They’re collected and delivered to teammates by Candice Stringfield, MSN, RN, CCRN, strategic services associate with Surgical Services. Sherman has given two cards so far: a thank you to Stringfield for helping establish the new program, and another to Denise Lush, RN, nurse manager at DRAH’s Operating Room, for supporting its launch.

“It’s a beautiful thing when we work together for the benefit of a team,” Tigist Gessesse, BSN, RN, CPAN, CNIV, a clinical nurse IV in DRAH’s post-anesthesia care unit. She’s sent cards toclinical nurses Mary Waithanji, RN, CNIII, and Denise Deycaza, RN, CNII, for their help covering shifts when coworkers were sick.

“I appreciate the way we work together to make our coworkers’ lives easier,” Gessesse said. “Having these ways to show appreciation is what I call taking care of each other.”

Posted by: Duke Raleigh Hospital | July 23, 2019

For 30 Years, this Scientist has been a go-to Source for Others

Like so many at Duke, Glenna Wilder, ASCP, sees an invaluable connection to the family she’s created at work much like the one at home.

Celebrating her 30th work anniversary this month, she said great coworkers and supervisors have supported her since she started at Raleigh Community Hospital (now Duke Raleigh Hospital) in 1989. Flexible schedules and teamwork allow her to maximize time with her family and feel more connected to those around her.

“People make the difference in the lab,” said Wilder, a senior medical lab scientist at Duke Women’s Cancer Care Raleigh. “We always encourage each other to do our best to support coworkers and our patients.”

Attention to detail and excellence in care have long caught the eye of her colleagues. Known as a master multitasker who shows compassion to everyone she meets, coworkers know they can turn to Wilder for help with testing, evaluations or how to best manage staffing needs.

“She has always put patients first and approaches each task as if it was for a family member,” said Janet Arnold, ASCP, a senior medical lab scientist at Duke Raleigh Hospital who’s known Wilder for almost 30 years. 

“She never says ‘no’ to anyone and works hard to encourage all team members to always demonstrate DUHS values,” added Cynthia Hovsepian, ASCP, AMT, laboratory support supervisor at Duke Raleigh Hospital who’s also been friends with Wilder for just as long.

It’s why Wilder has long felt she’ll spend her entire career at Duke, the only place she’s worked.

“I’m the type of person that likes consistency, and knowing the impact I can make for others is a good feeling,” Wilder said. “Our technology has come a long way since 1989, but the people around me have always been same: special.”

Posted by: Duke Raleigh Hospital | July 22, 2019

Navigating Campus as we Construct the South Pavilion: August 1 Changes

At Duke Raleigh Hospital, we strive to make our hospital the best place to give and get care in Wake County.

This summer, we began to lay the ground work for our new, six-story South Pavilion—with an expected completion in 2021—at our main 3400 Wake Forest Road campus. This 214,000 foot facility will be equipped with 92 additional patient beds, 9 state of the art operating rooms, and include an expanded café, new patient and family waiting rooms on each floor, an outdoor garden terrace with dining areas and a walking path, and a Same Day Surgery reception and waiting area that is connected to the outdoor terrace.

Additional renovations, encompassing nearly 40,000 square feet of the existing campus, will wrap up in 2022.

Please be aware of several parking and navigation changes as a result of this construction that take effect August 1.

Road Closures and Rerouting:

  • MAIN ENTRANCE OFF WAKE FOREST ROAD: Beginning Thursday, August 1 through mid-October, the main entrance of the hospital off Wake Forest Road will accommodate incoming traffic only. Vehicles will no longer be able to EXIT the facility from this location. Contracted traffic control officers will be present at the front of the hospital and at the exit of the P1 Parking Garage to guide patients and visitors.
  • PEDESTRIAN WALKING PATH AT THE FRONT OF THE HOSPITAL: A new accessibility ramp from the Wake Forest Road bus stop to the hospital opens on August 1.
  • SAME DAY SURGERY PATIENT DROP OFF: We will continue to have patients visiting our Same Day Surgery department dropped off at the main entrance of our hospital, 3400 Wake Forest Road. Patients should utilize our shuttle service from parking garages by calling 919-954-3164. Our patient transport team is available to help patients navigate to the department once inside the main hospital, just ask one of our volunteers at the information desk in the lobby to call this transport team.

Parking:

  • SURFACE PARKING IN FRONT OF MOB 6: There will be a loss of 25 oversize vehicle and handicap parking spaces in front of MOB 6, 3320 Wake Forest Road. Additional spaces to accommodate these vehicles have been added to levels one and two of the P1 Parking Garage, directly next to MOB 6.
  • PARKING GARAGES: Since a large number of patients and visitors will be using our main hospital entrance to access our facility, please remember that we have two parking garages for patient and employee use on either side of the hospital, see our map for the location of our P1 and P2 parking garages.

Resources to Get You Where You are Going:

  • SIGNS will be posted in all parking lots, on the roadways, and on the digital signs in our hospital to help visitors find their way.
  • SHUTTLES are available to meet patients in front of the hospital, transport them where they need to go on a golf cart, then pick them back up and bring them to discharge when the time comes. Call the shuttle at (919) 954-3164 or ask one of our volunteers at the information desk in the main hospital lobby to call the shuttle for you.

Thank you for your patience as we grow our campus!

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