Posted by: Duke Raleigh Hospital | June 17, 2020

Contactless Payment Options Now at Duke Health

Payment device for reading credit and debit cards with chips in them.

One way that Duke Health is keeping team members and patients safe during the COVID-19 pandemic is through the use of contactless payment methods. Contactless payment options including Apple Pay, Google Pay, Samsung Pay and near-field communication (i.e., Tap to Pay) technology are now available at most Duke Health locations.

“It took our team about two weeks after the crisis began to identify every workstation that had a credit card reader, pilot the technology, conduct manual and automated configurations, and perform all of the necessary testing to ensure that it worked seamlessly,” said Charles McLamb Jr., Duke Health Technology Solutions (DHTS) cash management level 2 application analyst.

“The pandemic presented some unique issues when it came to testing,” said Mark Ascherl, DHTS product management for managed devices analyst 3. “The places that we would usually go to test the technology on-site were closed.”

The team improvised by bringing credit card reader devices into their home offices where they conducted extensive testing before piloting the technology at Duke Regional Hospital. Popular contactless payment options are now available to 1,135 credit card readers across Duke Health.

“In addition to reducing the spread of germs, contactless payment options are more secure, so it’s safer in more ways than one,” McLamb said.

“Our next project aims to largely eliminate the use of paper in our clinics,” he said. “In the near future, we will offer email or text receipts, and every clinic will be equipped with tablets that can be used to complete forms electronically and disinfected after each use.”

–by Duke Health Technology Solutions

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