Posted by: chantalzita | January 21, 2023

Duke Raleigh Operations Center

A hospital patient is ready to go home, but there’s one thing holding them back – it may be a scan, waiting on blood work, or family questions. From a patient and staff perspective this can be frustrating. The newly launched Duke Raleigh Operations Center (DROC) is helping to speed up the process.

Along a quiet hallway in the heart of Duke Raleigh Hospital is a small but bustling room that monitors all the comings and goings of our complex organization. It’s called DROC and its sole job is to keep all hospital departments operating together – through continuous communication – to improve patient flow and care across the hospital.

“The Operations Center helps bring it all together so that everyone is focusing on the same patients at the same time,” said Diane Mitchell, administration director, Duke Raleigh Hospital.

Launched in August 2022, DROC is a place where barriers are broken down and problems are solved together. At Duke Raleigh, any team member who runs into a road block to help move a patient along on their care journey can contact the center; this includes nurses, physical therapists, hospital medicine, housekeeping, emergency room staff, and beyond.  

“Before the Operations Center existed, we prioritized our patients based on what worked best for individual departments,” said Zachary Cantor, service line director, Orthopedics & Spine, Duke Raleigh Hospital. “Now we are taking our departmental needs and aligning them with the entire hospital team to provide more efficient, quality care.”

“Since its inception, the Operations Center has had a big impact on patient flow in the ED,” said Dr. Timothy Plonk, Emergency Department medical director, Duke Raleigh Hospital. “Expediting discharges and decreasing length of stay at our hospital ultimately results in us being able to treat more patients from the community.”

Because we know that patients would rather be at home recovering, over the past five months DROC has helped reduce the number of days a patient has to spend in the hospital, and has made discharge easier and faster so patients can get home sooner.

Posted by: Duke Raleigh Hospital | December 21, 2022

End of Year Service Changes

The following Duke Raleigh Hospital clinics and services will have scheduled changes in observance of the holidays.

Service Closures for December 26 and January 2

*The Symptom Management Clinic, a resource for symptom management to help minimize cancer patients’ use of the Emergency Department for care at 3404 Wake Forest Road (Medical Office Building 7), will be open for scheduled appointments through the holidays with the exception of December 25. Patients in need of an appointment should call 919-862-5400. ​​

Posted by: Duke Raleigh Hospital | July 25, 2022

Video: Local Artist Presents New Radiation Oncology Mural

Watch the video above to hear local artist Georgia Tardy describe the inspiration behind the latest addition to Duke Raleigh Hospital’s Arts & Health program, a mural entitled “Despite It All, I Will Arise.” The outdoor painting featuring butterflies, lotus flowers, and a large yellow sun extends along the complete path of the patient entrance (rear Executive Drive entrance) to Duke Raleigh’s Radiation Oncology clinic at 3404 Wake Forest Road, where it can be viewed by patients, staff, and visitors as they come to and leave the clinic.

All of the pieces in the Duke Raleigh visual arts program are designed with the patient journey in mind. Learn more about the inspirational art pieces featured on the campus of Duke Raleigh Hospital.

Posted by: Duke Raleigh Hospital | July 1, 2022

July Fourth Holiday Service Changes and Closures

The following Duke Raleigh Hospital clinics and services will have scheduled changes on Monday, July 4.

Adjusted Café Service Hours for Monday, July 4
7:30-10 a.m. – Breakfast
10-11 a.m. – Grab and Go
11 a.m.-2 p.m. – Lunch
2-4:30 p.m. – Lite Fare
4:30-8 p.m. – Dinner

Adjusted Coffee Shop Service Hours for Monday, July 4
9 a.m. –3 p.m

Service Closures for Monday, July 4

*The Symptom Management Clinic, a resource for symptom management to help minimize cancer patients’ use of the Emergency Department for care, will be open at 3404 Wake Forest Road (Medical Office Building 7) from 8 a.m.-1 p.m. on Monday, June 20. This clinic is only for scheduled appointments for Duke Cancer Institute patients in Wake County. Patients in need of an appointment should call 919-862-5400.

Posted by: Duke Raleigh Hospital | June 15, 2022

Donation Contributes to Cancer Center Fund and Gardens

Thanks to the Raleigh Testicular Cancer Foundation (RTCF) for their recent $10,000 pledge to the Duke Raleigh Cancer Fund. The gift funds an oak tree and bench in our Duke Raleigh Hospital Gardens as well as support for patients undergoing treatment for male-specific cancer with identified financial need. Above, RTCF founder Matt Cross gathers with Duke Cancer Center Raleigh team members for the tree planting and signing of the check.

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