Posted by: Duke Raleigh Hospital | November 1, 2019

Lisa Marker Honored for Improving Patient Experience

Lisa Marker, assistant director of nutritional services for Duke Raleigh Hospital, was recognized with the Above and Beyond award at the 2019 CBORD User Group Conference for her efforts to improve patient experience at Duke Raleigh Hospital.

“Anything we think can be helpful to us, she’s always willing to entertain the possibility and explore and see if it makes sense,” said Brian Sloan, chief operating officer for Duke Raleigh Hospital. “More important than that, she’s extremely creative. The things that she does to try and improve the patient experience, the things that she has done to improve our service offerings in nutrition, the way she has worked with staff in our inpatient units to try and create more cohesion between the clinical enterprise and nutrition enterprise—all of those things have been fantastic.”

Watch the award video that details how Marker used technology to help food service ambassadors play a larger role in the clinical care of Duke Raleigh Hospital patients and improve both patient satisfaction and courtesy scores.

–By Erin McKenzie

Posted by: Duke Raleigh Hospital | October 28, 2019

Entrance Changes Begin October 29

Duke Raleigh Hospital’s campus continues to expand to provide the innovative care delivery and unparalleled patient experience our community deserves with the construction of our new six story South Pavilion. To accommodate the first signs of steel for this building, please note the following changes:

Medical Office Building 6 (3320 Wake Forest Road)

  • Access to Medical Office Building 6 will accommodate pedestrian access only.
  • Patient drop off, ambulance parking and deliveries for MOB 6 will use designated spaces at the side entrance of the building near the P1 Parking Garage.
  • A temporary waiting area will be constructed at the side entrance of MOB 6 in November.
  • A member of our patient transport team will be present to help patients to appointments while the waiting area is being constructed.
  • Our traffic control team will continue to assist with navigation at the entrance to the main hospital as well as the entrance to Medical Office Building 6.
  • Vehicles can enter and exit the front of the P1 Parking Garage facing Wake Forest Road, but only enter (no exit allowed) the garage from the side entrance next to Medical Office Building 6.
  • Shuttles will continue to be available to meet patients and transport them to buildings and parking garages on a golf cart, then pick them back up and bring them to discharge when the time comes. Call the shuttle at (919) 954-3164 or ask one of our volunteers at the information desk in the main hospital lobby to call the shuttle for you.
  • Signs will be posted in parking areas, on the roadways, and on the digital signs in our hospital to help visitors find their way.

Thank you for your patience as we grow our main campus to continue to make Duke Raleigh Hospital the best place to give and get care in Wake County.

Posted by: Duke Raleigh Hospital | October 23, 2019

Recycling Begins November 1

Duke Raleigh Hospital begins piloting a recycling program on Friday, November 1.

Employees, patients, and their families may recycle mixed beverage containers that include #1 and #2 plastic bottles and jugs, aluminum cans, aluminum foil, steel cans, and #5 yogurt cups. At this time, items such as glass and plastic food containers will not be part of our recycling program.

“A healthy environment leads to healthy people,” said Neal Seigler, director of environmental and nutritional services at Duke Raleigh Hospital. “We are committed to cultivating programs that improve the experience of our patients, their loved ones, and our team members. We are excited to make a broader impact on our environment and community by diverting more waste from our landfills.”

Visitors and patients can use our blue, 24-gallon recycling cans in the Café, Emergency Department, and our Same Day Surgery Department on the first floor of the hospital.

Posted by: Duke Raleigh Hospital | October 10, 2019

Hospital Earns LGBTQ Leader Honor

Duke Raleigh Hospital has again been named “Leader in LGBTQ Health Care Equality,” in the recent national Healthcare Equality Index. The honor is given by the Human Rights Campaign Foundation, the educational arm of the nation’s largest lesbian, gay, bisexual, transgender and queer (LGBTQ) civil rights organization.

The designation is based on a hospital’s attention to LGBTQ-specific patient and community engagement, employee benefits and policies, staff training, and patient services.

The designation was reported in the 12th edition of the Healthcare Equality Index . A record 680 health care facilities actively participated in the HEI 2019 survey, with 406 earning the top score “Leader in LGBTQ Health Care Equality” honor.

Duke Raleigh Hospital has held the Health Equity Index designation for the last five years.

Posted by: Duke Raleigh Hospital | October 4, 2019

A Bond Built by Care

Patient Story 9.19 (1)Neahleek Hudgins was excited to mark his 20th birthday with friends and family—a birthday he was told he may never see.

“Other hospitals before here told me I wouldn’t make it to my 20th birthday,” said Hudgins, who had been in an out of six different hospitals, sometimes as much as three times a week, before coming to Duke Raleigh Hospital. Hudgins’ body wasn’t absorbing the proper nutrition from his diet, causing weight loss, dehydration and loss of strength.

Hudgins has since spent three months at Duke Raleigh Hospital, back and forth to the Intensive Care Unit, intubated once, and often in his room on the fourth floor.

“There were times when I wanted to give up,” Hudgins said. “But, this staff has motivated me to do better, to eat better and to keep working. They really lifted me up when I was down and depressed.”

A team of doctors, nursing staff, PAs and Lisa Marker, Marcella Krzywicki and Illa Jones in Nutritional Services put together a plan for Hudgins focused on dietary changes, complex medication management and Hudgins’ motivation.

Hudgins gradually grew close with that team, his housekeepers, Cassandra Richey in pastoral services and Derrick Thornton, a patient experience ambassador. “They’ve become family,” Hudgins said.Patient Story 9.19 (11)

On Hudgins’ birthday, Duke Raleigh Hospital team members surprised him and his family with a celebration complete with gifts, decorations, a cake, fresh fruit and snacks, all organized by Thornton. Hudgins’ mother was also able to surprise him with family he hadn’t seen in a while.

“I really feel like you’re a father to me,” Hudgins told Thornton as he opened the new Bluetooth headphones Thornton gifted him. “You’ve helped me see what I have to live for.”

Thornton joked, “I’m not sure I’m quite old enough to be your father,” but said he agrees with the sentiment.

“I’m in a unique position where I get to spend quality time with our patients to help ensure their experience is consistent with the values here at Duke Raleigh Hospital,” Thornton later said. “During this time patients not only share their concerns, but their life stories and a connection is often made. Neahleek is an inspiring young man and it means a lot to have this connection and watch him grow.”

As Hudgins’ care continues at Duke Raleigh Hospital he says he’s exploring the idea of becoming a nurse, inspired and motivated himself by the medical team and the steps they’ve taken in his care.

–by Stephen McNulty

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