Posted by: Duke Raleigh Hospital | February 10, 2020

Moore Among Duke’s Presidential Award Winners

Wilbert Moore (center) assists colleagues with surgical equipment.

Duke Raleigh Hospital’s Wilbert Moore, a surgical attendant, is among the winners of Duke’s Presidential Awards.

The Presidential Awards recognize individuals and teams who made distinctive contributions to Duke University and the Health System and have demonstrated its institutional values of respect, trust, inclusion, diversity and excellence during the 2018-19 academic year. The awards are the highest honor given by Duke to staff and faculty members.

Moore will be honored for the vital role he plays in the surgical operations at Duke Raleigh Hospital, protecting patients, nurses and physicians by caring for the surgical facilities and equipment. By serving as a valuable resource for new employees and an adept trouble-shooter, Moore is a key piece of the Duke Raleigh team.

“He serves as an expert in the operating room on all equipment, processes, and is the general ‘go to’ person for any question to arise on positioning of patients, equipment availability in the operating room, and who to go to for needs and resources throughout the hospital,” wrote Denise Lush, operating room nurse manager, in his nomination.

The winners will be honored at an awards ceremony at 4 p.m., February 25, in Page Auditorium which is open to all. A reception will follow in Penn Pavilion. While the event won’t be ticketed, guests are encouraged to register here. Parking is available at the Bryan Center Parking Garage and the Chemistry Lot.

Posted by: Duke Raleigh Hospital | February 6, 2020

Two Duke Hospitals Awarded Five Stars by CMS

Duke Raleigh Hospital and Duke Regional Hospital have both achieved five stars, the highest rating, through the Overall Hospital Star Ratings program by the Centers for Medicare & Medicaid Services (CMS).

Duke Raleigh Hospital and Duke Regional are two of only three hospitals in the Triangle and two of only 13 hospitals in North Carolina to achieve this five-star rating. In addition, CMS awarded four stars to Duke University Hospital.

“This is the second year in a row that Duke Regional has been awarded five stars from CMS,” said Katie Galbraith, president of Duke Regional Hospital. “This reflects how our entire team strives every day to be the best community hospital and deliver the very best care to our patients and their loved ones.”

“Receiving a five-star rating, the highest possible from CMS, recognizes our teams’ dedication to excellence in all that we do,” said David Zaas, M.D. president of Duke Raleigh Hospital. “I am proud of our teams’ dedication to delivering an unparalleled patient experience for members of our community during what is often the toughest time patients and their families must go through.” 

CMS created the overall hospital rating program to help patients and their loved ones compare hospitals locally and nationwide. The ratings system takes into account up to 51 of the more than 100 measures reported on Hospital Compare, a quality-of-care database that includes more than 4,000 Medicare-certified hospitals. Through the program, the most commonly awarded overall hospital rating is three or four stars.

The system uses hospital data to measure mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care, and efficient use of medical imaging.

View Duke Raleigh Hospital’s and Duke Regional Hospital’s five-star rating on the Hospital Compare website.  

Posted by: Duke Raleigh Hospital | January 30, 2020

Hospital Adds Family Messaging for Surgical Patients

Families of Duke Raleigh Hospital patients that undergo a surgical procedure can now receive updates on their care in real-time through our new family messaging program.

Patients can enroll in the family messaging program, which sends alerts via e-mail or SMS text, upon check in at the hospital.

Family members receive the below alerts to keep them up-to-date on their loved one’s care journey.

  • Arrived. The patient is in the registration area
  • In Pre-Op. The patient is being prepared for surgery
  • Procedure Start. The surgery is in progress
  • Recovery/Phase 1. The procedure is complete and the patient is in the Post Anesthesia Care Unit recovering
  • Patient Ready for Visitor. Please check in at the front desk to see your loved one

For those loved ones that may not be interested in the family messaging program, Duke Raleigh Hospital will continue to share information on our Same Day Surgery lobby monitor using your assigned case tracking number.

Posted by: Duke Raleigh Hospital | January 30, 2020

Tea for the Soul Gives Team Members Time to Relax, Bond

Duke Raleigh Hospital’s Chaplain Services and Education, and Work Culture teams spent two weeks visiting each unit in the hospital and several off-campus locations with a program called Tea for the Soul. The heart-warming tea and treats give teams a chance to take a moment to relax and chat about life.

“It gives us an opportunity to thank people, and connect with them and find out how work is going and how life is going,” said Rev. Adrian Dixon, Director of Chaplain Services & Education at Duke Raleigh Hospital. “It’s also a chance to look for opportunities to better support our staff.”

Tea for the Soul is just one of many ways Duke Raleigh Hospital works to improve wellness among team members, including Candygrams, Culture Cards, floor mascots, and Duke University Health System’s Live for Life programs.

Posted by: Duke Raleigh Hospital | January 29, 2020

New Symptom Management Clinic Opening for Cancer Patients

Beginning February 1, cancer patients will have a new resource for symptom management to help minimize their use of the Emergency Department for care. The Symptom Management Clinic at Duke Cancer Center Raleigh will open on weekends and holidays, excluding Thanksgiving Day and Christmas Day, from 8 a.m.-1 p.m. with the intention to extend to 4:30 p.m. in the future.

This clinic is only for scheduled appointments for Duke Cancer Institute patients in Wake County. Patients in need of an appointment should call (919) 862-5400. During normal business hours they will speak to their provider. If after hours, they will speak to the on-call provider. 

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